How often should I use a relaxer?
Relaxer regiments should not be dictated by a calendar (meaning every 6-8 weeks), but by the needs of your hair. Remember: Other factors also affect the growth rate of your hair, like:

  • Health (exercise, diet, stress-level, etc.)
  • Lifestyle
  • Seasonality (typically your hair grows faster during the summer vs. winter)

You should have at least ¼ to ½ an inch of new growth before applying the relaxer.

I have relaxed hair. How often should I wash my hair?
If you have relaxed and/or color-treated hair, it is important for you to shampoo and condition your hair weekly; a less frequent regimen may result in breakage. Also, taking hair vitamins can help increase the health of your hair.

Can I use any strength of relaxer?
No, the relaxer strength you use should be suited for your hair type and texture.

  • For fine or normal hair - use regular strength
  • For coarse or resistant hair - use super strength

It is important that you use the appropriate relaxer strength to help avoid hair breakage or hair loss. If you have permanently colored hair, use a mild strength relaxer.

Can I replace the maintenance products in the relaxer kits with others? (i.e. shampoo and/or conditioner)
No, the products in the relaxer kits are specially formulated to work together, systematically, to produce optimal results.

Is it okay to store relaxer in the refrigerator for later use?
We do not advise refrigerating, freezing, or storing relaxers for more than 24 hours. The application of a stale relaxer can result in breakage and/or sub-optimal results.

Can I apply the crème relaxer throughout the entire length of my hair every time?
Relaxer should be applied only to virgin hair (i.e. new growth). We recommend you follow the instructions and use the relaxer time chart to avoid over processing.

How soon can I apply a relaxer after shampooing?
Wait at least 3-5 days before applying a relaxer. In general, relaxer products can be irritating to skin and scalp. If your hair is freshly shampooed, it increases the likelihood of scalp irritation. Before you begin the relaxer application, be sure to apply a scalp protector, like petroleum jelly to any skin that may be exposed to the relaxer.

It is possible to relax my hair and keep my gray hair from turning yellow?
Yes. Use Gentle Treatment No-Lye Conditioning Crème Relaxer with Exclusive Yellow-Out™. Exclusive Yellow-Out™ instantly removes the discoloration and leaves your gray hair bright, white and shiny.

Can I relax and color my hair the same day?
Absolutely! Temporary and semi-permanent haircolor, like Jazzing and Beautiful Collection, respectively, deposits and coats the hair shaft, without stripping or lightening the natural haircolor. Using a temporary or semi-permanent haircolor is great for adding richness to color-treated, natural or relaxed hair.

How soon after a relaxer application can I use permanent haircolor?
We advise waiting two weeks after a relaxer application. Follow instructions carefully. Try Textures & Tones. It is specially formulated for African-American hair.

My scalp is very dry and itchy. What should I use?
Ultra Sheen Extra Dry Hairdress helps alleviates dry, itchy scalp and adds luster to hair.

My scalp is very dry and flaky. What can I use?
Ultra Sheen Tea Tree Oil Hair and Scalp treatment helps relieve a dry and flaky scalp. The tea-tree oil element helps soothe the irritation.

How can I prevent split-ends?
Hair strands split because they are dried out. If you are curling or flat ironing your hair more than twice a week you are drying out the ends of your hair, which leads to split-ends. Sleeping on a satin pillowcase can help reduce breakage and split-ends. Use Ultra Sheen Satin Crème Press to help protect your hair from the harmful effects of styling tools.